MYSTERY GUESTSAttending your hotel or restaurant, ostensibly as bona-fide guests, either individually, in pairs, or as a family group, we will undertake surveillance and generate same day reports.The focus of the reports produced for you will be determined by your requirements. Please view Our reports for details of how we document our findings. Our agent can adopt a low key profile and discreetly monitor points of sale and cash handling practices, or evaluate standards of service. Conversely, should you require, agent can consciously adopt a more 'hard-to-please' stance for the purpose of testing the professionalism and integrity of your employees. Agents attending hotels as mystery guests will routinely carry micro video cameras and recording equipment and any other necessary surveillance equipment for the purpose of capturing evidence of internal theft, unless the client company instructs us otherwise. Covert monitoring equipment will be used only with the express permission of the client; it will not be used for any purpose other than for capturing instances of theft, fraud or other crime. |
MYSTERY GUEST UNDERCOVERNotwithstanding our name, our services are not confined solely to mystery guests agents taking on the roles of guests.Where deemed appropriate, practicable and desirable by the client, mysteryguests.co.uk agents will adopt the guise of bona-fide employees within the client organisation for intelligence gathering purposes. This facility is particularly useful for longer term assignments, where the focus of any investigation is on internal theft, fraud or some other crime. In common with those mystery guests agent who adopt the roles of guests, those who are actually employed within the client company will be in possession of micro camera and related surveillance equipment for the purpose of capturing evidence of theft or other crimes. Where practicable in these circumstances, reports will be generated and made available for clients to view online, on a daily basis. It is not impossible that the last time you stayed at an hotel, that the bartender, waiter, waitress or receptionist who attended to you and impressed you so much, was in fact a Mystery Guests agent....... Please view Our reports for details of how we document our findings |
COVERT MONITORING EQUIPMENTSometimes it is the case that Mystery Guests agents attending hotels either as guests, or in the roles of employees of the client, simply does not afford the opportunity to glean sufficient or meaningful information.One such example might be where the issue relates to a lone thief - or close-knit cartel - working in some part of your operation to which the public has no access, and whose activities are both opportunistic and fleeting. Busy kitchens, for example, are one such area where substantial losses can occur through shrinkage. In any event, in such 'difficult' cases, we can professionally install (and subsequently retrieve) micro video camera recording equipment linked to time lapse recording hardware, for the purpose of capturing evidence of internal theft or other criminal activity. Whether you have unaddressed issues in one or a hundred hotels, please contact us and we will be delighted to help. Please view Our reports for details of how we document our findings. We regret that we do not service pubs, unless their operation is ancilliary to, or incorporated within, an hotel. |