Covert Surveillance in Catering

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Theft by employees presents a not insubstantial problem to Hoteliers, Caterers, Retailers and Ferry Operators in the UK.


The four links above are for illustrative purposes only, and no inference should be taken from the presence of those links, or links to any other businesses from any page on this Web Site that the business(es) concerned is or are impacted upon in any way by internal theft or fraud, or similar issues. The businesses subject of external links on this site have been carefully chosen, solely on the basis that they represent established, reputable and credible businesses within their respective fields.


While some individual businesses might, understandably, be coy about the losses that they incur, the highly respected authority, The Centre for Retail Research has published its 2005 European Retail Theft Barometer, the key points of which are:


. There was a significant 13.2% reduction in overall shrinkage in the UK:
. Britain continues to endure the highest percentage rate of Internal Theft in Europe:
. Despite the overall reduction of domestic shrinkage, losses incurred through internal theft increased in the UK!


Our services to Hoteliers, and the issues we encounter include, but are not limited to:


Shrinkage Solutions in Hotels:
Combat Internal Theft in Hotels:
Internal Theft in Hotels:
Internal Fraud in Hotels:
Retail Shrinkage Control:
Catering Shrinkage Control:
Hotel Shrinkage Control:
Identify Sources of Shrinkage in Hotels:
Mystery Diners:
Mystery Shoppers:
Hotel Mystery Guests:
Hotel Mystery Customers:
Hotel Mystery Shoppers:
Mystery Guests:
Mystery Customers:
Mystery Shoppers:
Mystery Consumers:
Undercover Guests:
Undercover Customers:
Undercover Shoppers:
Undercover Consumers:
Undercover Diners:
Incognito Guests:
Incognito Customers:
Incognito Shoppers:
Incognito Consumers:
Incognito Diners:
Secret Guests:
Secret Shoppers:
Specialist Retail Investigators:
Specialist Hotel Investigators


The single most common method we will adopt to deliver Loss Detection in Hotels, Loss Detection in Catering or Loss Detection in Retail as a whole, will be that of Test Purchasing in Hotels, Test Purchasing in Catering or Test Purchasing in Retail.


The successful excecution of a Test Purchasing or Mystery Customer project, resulting in the prosecution of, or discipliniary action against, rogue employees, has the positive and beneficial impact of affording future improved Loss Prevention in Hotels and Loss Prevention in Catering.


Notwithstanding that, our services are not confined merely to Test Purchasing.


In appropriate cases, and in order to Resolve Shrinkage in Hotels or Resolve Shrinkage in Catering generally, we will provide a Covert Security in Hotels, a Covert Security in Catering or a Covert Security in Retail facility.


We additionally provide related services to Ferry Operating Companies. These services include, but are not limited to:

Covert Security on Ferries:
Covert Ferry Security:
Covert Investigations on Ferries:
Ferry Covert Investigations:
Employee Theft on Ferries:
Ferry Employee Theft:
Covert Surveillance on Ferries:
Ferry Covert Surveillance:
Test Purchasing on Ferries:
Ferry Test Purchasing:
Revenue Protection on Ferries:
Ferry Revenue Protection:
Loss Prevention on Ferries:
Ferry Loss Prevention:
Loss Detection on Ferries:
Ferry Loss Detection


This will typically entail one or more of our agents engaged in Undercover Work within the hotel, ferry or catering organization concerned.


Our Agents will file their Mystery Guest Reports on a daily basis, and such reports will typically comprise their Witness Statements together with any covertly captured photographs or video footage, as appropriate.


In appropriate cases we will liaise on your behalf with the Police and Crown Prosecution Service.


In any instance that our findings result in an Employment Tribunal, or a hearing in a Criminal Court, we will always attend to give evidence.


A Hotelier or Caterer can Find Mystery Guests via the Contact Us page on our Web site.