MYSTERYGUESTS.CO.UK - OUR SERVICES

You will discover that we are different.

We are, indeed, unique, comprising a rapid response company of specialist investigators who, working either individually or in small teams, provide a professional, impartial, dedicated and credible investigation service.

We operate solely and exclusively on behalf of hoteliers, hotel operating companies, restaurateurs and contract caterers both in the UK, and overseas.

Typically, we will be called upon for the purpose of reporting on one or more of the issues outlined below:


PERFECTING THE GUEST EXPERIENCE....

It is a truism that the employees of any organization will exhibit the most attentive, efficient and courteous stance while in the presence of a senior manager or director; yet a manager or director's work priorities dictate that he or she can spend only limited time working with their staff.

The majority of your staff will perform well in both your presence, and your absence, but a single careless or disrespectful receptionist, bartender, or waiter, can turn a guest's positive experience into a source of long-term negative feedback.



SUSPICIONS OF INTERNAL THEFT, FRAUD OR OTHER CRIME?


Evidence of internal theft and fraud is anything but anecdotal.


The 2006 European Retail Theft Barometer Survey reports that in the UK, theft by employees now accounts for 38% of the total of retail shrinkage - proportionally, more than in any other European country.


If you harbour concerns that internal theft, fraud, or other crimes are impacting on your business, we have the expertise and resources to both identify and assist in the prosecution (where appropriate) of the criminal.


Now please see How We Work for information on the two primary methods that we use.


We can address any concerns you might have - furnishing you with same day, factual and impartial reports on the manner in which your employees conducted themselves, and we will be delighted to highlight both the highs and the lows of our customer experience with you.